Terms & Conditions — Quality Pressure Washing & Cleaning Services

We help commercial and industrial clients protect, maintain, and restore the professional appearance and safety of their properties.

Quality Pressure Washing & Cleaning Services
615 N Tillery St.
Rocky Mount, NC 27804
Phone: (252) 450-0561
Email: heath@qpressure.com

Effective Date: January 1, 2026

1. Agreement to Terms

These Terms & Conditions (“Terms”) govern your use of our website, communication channels (including SMS), and the services provided by Quality Pressure Washing & Cleaning Services (“Company,” “we,” “us,” “our”). By accessing our website, requesting a quote, booking service, or communicating with us, you agree to these Terms and our Privacy Policy.

If you do not agree, do not use our website or services.

2. Services & Estimates

A. Service Scope

We provide exterior cleaning services, which may include pressure washing, soft washing, surface cleaning, and related cleaning services (“Services”). The exact scope depends on the quote, job notes, and the conditions on-site.

B. Quotes & Pricing

Quotes may be provided by phone, text, email, online forms, or in person.
Unless stated otherwise, quotes are based on visible conditions at the time of quoting and the information you provide.
If we discover additional conditions (e.g., severe staining, access issues, special safety needs, heavy buildup, pre-existing damage, water restrictions), we may revise the scope and price before proceeding.

C. Scheduling

Appointment dates and times are estimates and may change due to weather, equipment issues, staffing, safety concerns, or other delays. We will make reasonable efforts to notify you of changes.

3. Customer Responsibilities

To help us complete the job safely and efficiently, you agree to:

Provide accurate contact and property information.
Ensure reasonable access to the work areas (gates unlocked, pets secured, vehicles moved if needed).
Ensure water access (and electricity access when required) unless otherwise agreed.
Notify us in advance about fragile surfaces, known issues, prior repairs, loose materials, specialty coatings, or areas of concern.
Follow any pre-service instructions we provide (e.g., closing windows, moving outdoor items).

4. Weather, Safety, and Right to Refuse Service

For safety and quality, we may reschedule or pause work due to rain, wind, freezing temperatures, lightning, extreme heat, unsafe site conditions, or other hazards.

We reserve the right to refuse or stop service if:

A site is unsafe or inaccessible,
There is harassment, threatening behavior, or unsafe animals,
There is undisclosed damage or hazardous conditions,
Payment terms are not met.

5. Payments, Deposits, and Fees

A. Payment Terms

Unless otherwise agreed in writing:

Payment is due upon completion of services (or upon invoice issuance, if invoiced).
We accept payment methods as communicated at the time of booking/invoicing.

B. Deposits

Some jobs may require a deposit to reserve a date. Deposit requirements will be communicated in advance.

C. Late Payments

Unpaid balances may be subject to late fees and/or collection costs as allowed by law.

D. Cancellations / No-Shows

We understand schedules change. If you need to cancel or reschedule, please provide as much notice as possible. We may charge a reasonable trip fee for last-minute cancellations or no-shows, when permitted by law and communicated before scheduling.

6. Results, Surface Conditions, and Limitations

A. No Guarantee of Complete Stain Removal

Cleaning improves appearance, but we do not guarantee removal of all stains. Some discoloration is permanent (e.g., rust, oxidation, etched surfaces, paint failure, deep organic staining, tannins, mineral deposits, or prior chemical damage).

B. Pre-Existing Damage

We are not responsible for damage caused by pre-existing conditions, including but not limited to:

Loose paint, failing sealants, deteriorated wood, cracked siding, loose mortar, damaged stucco/EIFS, brittle vinyl, compromised caulk, or aged surfaces.
Water intrusion due to pre-existing gaps, failing window seals, or improper installation.

C. Landscaping & Exterior Items

We take reasonable care around landscaping and fixtures. You are responsible for removing or securing delicate items. Some temporary disturbance (e.g., debris movement, water runoff) may occur.

7. Photos and Marketing

We may take before/after photos or videos for documentation, quality control, or training.

With your permission (verbal, text, or written), we may use non-identifying exterior photos for marketing (website, social media, ads). If you prefer we do not use images, tell us in writing before service.

8. SMS Messaging Terms & Compliance

8.1 Program Description

Our SMS program sends appointment confirmations, reminders, rescheduling updates, and customer support communications to customers who explicitly opt in via our forms or other consent-based methods.

8.2 Cancellation Instructions

You can cancel SMS messages at any time by replying STOP to the number that sent you messages. You will receive a confirmation message, and then no further SMS will be sent unless you opt in again.

8.3 Support

Reply HELP for assistance, or contact:
heath@qpressure.com or (252) 450-0561 during business hours.

8.4 Carrier Liability

Carriers are not responsible for delayed or undelivered messages.

8.5 Message & Data Rates

Message and data rates may apply. Message frequency varies based on your service activity and appointment schedule. Contact your wireless provider for plan details.

8.6 Supported Carriers

Our SMS program works with major U.S. carriers (including AT&T, T-Mobile, Verizon, and many regional carriers).

8.7 Age Restriction

You must be 18 years or older to participate.

8.8 Privacy

For how we handle personal information and SMS opt-in data, refer to our Privacy Policy.

We aim to comply with applicable laws and guidelines regarding SMS communications, including the TCPA and relevant industry standards.

9. Intellectual Property

All content on our website (text, images, logos, graphics, and design) belongs to Quality Pressure Washing & Cleaning Services or its licensors and is protected by intellectual property laws. You may view and print pages for personal, non-commercial use only. You may not copy, reuse, or distribute site content without written permission.

10. Third-Party Links

Our website may contain links to third-party sites. We do not control those sites and are not responsible for their content, services, or privacy practices.

11. Disclaimers

Our website and services are provided on an “as-is” and “as-available” basis to the fullest extent permitted by law. We do not make guarantees about uninterrupted website access, error-free content, or outcomes beyond the agreed scope.

12. Limitation of Liability

To the fullest extent permitted by law, Quality Pressure Washing & Cleaning Services will not be liable for indirect, incidental, special, consequential, or punitive damages. Our total liability for any claim related to the services will not exceed the amount paid to us for the specific service giving rise to the claim.

(Some states do not allow certain limitations, so parts of this section may not apply to you.)

13. Indemnification

You agree to indemnify and hold harmless Quality Pressure Washing & Cleaning Services, its owners, and employees from claims, damages, liabilities, costs, and expenses arising from:

Your misuse of the website,
Your breach of these Terms,
Unsafe conditions you fail to disclose,
Your violation of any law or third-party rights.

14. Termination of Website Access

We may suspend or terminate access to our website or communications if we believe there is misuse, unlawful conduct, or violations of these Terms.

15. Governing Law & Dispute Resolution

These Terms are governed by the laws of the State of North Carolina, without regard to conflict of law rules.

Any dispute arising from these Terms or our services will be resolved in the state or federal courts located in North Carolina, unless otherwise required by law.

16. Changes to These Terms

We may update these Terms from time to time. The latest version will be posted with the Effective Date. Continued use of our website or services after updates constitutes acceptance of the revised Terms.

17. Contact Information

Questions about these Terms? Contact us: