Privacy Policy — Quality Pressure Washing & Cleaning Services

Quality Pressure Washing & Cleaning Services
615 N Tillery St.
Rocky Mount, NC 27804
(252) 450-0561
heath@qpressure.com

Effective Date: January 1, 2026

IMPORTANT NOTICE REGARDING TEXT MESSAGING DATA (SMS)

Quality Pressure Washing & Cleaning Services (“we,” “us,” or “our”) does not share mobile opt-in information (including phone numbers, opt-in records, and consent details) with any affiliates or third parties for marketing or promotional purposes. SMS opt-in data and consent records are kept confidential and used only to provide messages you have requested or authorized.

1. Information We Collect

We may collect information in the following ways:

A. Personal Information

• Name, email address, phone number, and service address
• Payment information (when you pay an invoice or make a purchase)
• Communication consent records (including opt-in/opt-out status and timestamps for SMS and email)

B. Non-Personal Information

• IP address, browser type, device information
• Website activity and usage data
• Cookies and similar tracking technologies

C. Customer Communications & Service Details

• Quote requests, messages, and inquiry history
• Appointment details and preferences
• Service history, notes, and feedback

2. How We Use Your Information

We use information we collect to:

• Provide quotes, schedule service, and deliver our cleaning services
• Process payments and send invoices/receipts
• Communicate with you about requests, appointments, service updates, and support
• Send promotions only when you’ve opted in or it is otherwise permitted by law
• Improve our website, services, and customer experience
• Maintain records of your communication preferences and consent
• Help protect against fraud, unauthorized access, and other security issues
• Comply with legal obligations

3. SMS Messaging & Compliance

Text Message Program Terms & Conditions

If you opt in to receive text messages from us, you may receive messages such as:

• Appointment reminders and scheduling updates
• Customer support responses
• Important service-related notices

Opt-In & Consent

• You will only receive SMS messages if you explicitly opt in
• We keep timestamped opt-in/opt-out records
• We aim to comply with the Telephone Consumer Protection Act (TCPA) and applicable regulations

Opt-Out Instructions

• Reply STOP at any time to cancel SMS messages
• You may receive a final confirmation message
• After opting out, no further texts will be sent unless you opt in again

Message Frequency & Content

• Message frequency varies based on your interactions with us
• Messages will relate to services you requested or your account
• Promotional messages are only sent with appropriate consent

Help & Support

• Reply HELP for assistance
• Or contact us at heath@qpressure.com or (252) 450-0561 during business hours

Carrier Information

• Standard message and data rates may apply
• Carriers are not responsible for delayed or undelivered messages
• Most major carriers are supported

SMS Data Protection Statement

No mobile information will be shared with third parties/affiliates for marketing or promotional purposes.
We may share limited information with vendors that help deliver SMS or provide customer support (for example, texting platforms), only as needed to provide the messaging service. All other categories exclude SMS originator opt-in data and consent, and that information will not be shared with third parties for unrelated purposes.

4. Information Sharing & Disclosure

We do not sell your personal information. We may share information in limited circumstances:

A. Service Providers

We may share necessary information with trusted vendors who help us operate, such as:

• Payment processors
• Scheduling/CRM software providers
• SMS delivery providers (only to deliver messages you consented to receive)

These providers are required to protect your information and use it only for the services they provide to us.

B. Legal Compliance

We may disclose information if required to do so by law, legal process, or to protect rights, safety, and property.

C. Business Transfers

If our business is involved in a merger, acquisition, or sale, information may be transferred as part of that transaction, subject to this policy or a similar one.

Note: The categories above exclude SMS opt-in data and consent for third-party marketing purposes. SMS opt-in data is not shared except as necessary to provide the text messaging service.

5. Data Security

We use reasonable administrative, technical, and physical safeguards designed to protect your information, such as:

• Secure systems and access controls
• Encryption and secure transmission where applicable
• Vendor oversight and confidentiality expectations
• Routine updates and internal security practices

No method of transmission or storage is 100% secure, but we work to protect your information using commercially reasonable practices.

6. Cookies & Tracking Technologies

Our website may use cookies and similar tools to:

• Understand website traffic and usage
• Remember preferences and improve functionality
• Measure the effectiveness of marketing and site performance

You can control cookie settings through your browser. Disabling cookies may impact certain site features.

7. Your Rights & Choices

Depending on your location and applicable laws, you may request to:

• Access, correct, or delete your personal information
• Opt out of marketing emails (via the unsubscribe link)
• Opt out of SMS messages (reply STOP)
• Withdraw consent for future communications
• Ask how we process and store your information

To make a request, contact us using the information below.

8. Third-Party Links

Our website may include links to third-party sites. We are not responsible for the privacy practices of those sites. This policy applies only to information collected by Quality Pressure Washing & Cleaning Services.

9. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. The most current version will be posted on our website with the updated effective date. If changes are significant, we may provide additional notice on our website or by other reasonable means.

10. Contact Us

If you have questions or requests related to this Privacy Policy, contact:

Quality Pressure Washing & Cleaning Services
615 N Tillery St.
Rocky Mount, NC 27804
Phone: (252) 450-0561
Email: heath@qpressure.com

By using our website or services, you agree to this Privacy Policy.